Refund Policy
A plain money-back window on your first payment, cancellation any time after that, and no surprises.
This Refund Policy explains when you can get your money back for a Bindseal subscription and how to ask for it. It forms part of our Terms of Service. “Bindseal”, “we”, “us” and “our” mean Ayshan Huseynova, a sole proprietor registered in the Republic of Azerbaijan (VÖEN 6501887942), trading as Bindseal.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
1. 14-day money-back on your first payment
If Bindseal isn’t right for you, you can request a full refund of the first payment of a subscription within 14 days of that payment. No questions asked — you don’t need to give a reason.
2. Payments after the first
Subsequent subscription payments are non-refundable. The Launch plan is billed monthly in advance, month to month, and you can cancel at any time. When you cancel, no further payments are taken and you keep access until the end of the period you’ve already paid for. We don’t provide pro-rated refunds for a partial month, unless the law requires it.
3. Your shipped builds keep working
Cancelling never breaks software your players have already paid for. When your paid relationship ends, on request we issue a signed, perpetual release grant that winds protection down cleanly in builds you’ve already shipped, as described in Section 6 of our Terms of Service.
4. How to request a refund
Either of these works:
- Look up your order at paddle.net and request a refund there; or
- Email hello@bindseal.com with your Paddle order number, and we’ll arrange it with Paddle.
5. How refunds are processed
Paddle, as merchant of record, processes all refunds. Approved refunds go back to the original payment method used for the purchase. How long the money takes to appear depends on your bank or card provider.
6. Your statutory rights
Nothing in this policy affects any rights you have under applicable consumer protection law that cannot be excluded or limited by contract.
7. Custom (Scale) contracts
Custom Scale plans are governed by the refund and cancellation terms in their own agreement. Where that agreement says something different from this policy, the agreement applies.
8. Contact
Questions about this policy or a refund: hello@bindseal.com. For help with a payment, receipt or order, see paddle.net.